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REFUND/ CANCELLATION POLICY

Preparation of your order begins within 24 hours after your order has been confirmed. We cannot accept cancellations once your order has been confirmed. We have a 99% satisfaction rating with our clients. However, if you are not satisfied with your meals or service for any reason, please contact our team at keiskravings@yahoo.com. You must report your issue in writing within 24 hours of the meals being delivered. 


**We are not responsible for spoilage as we prepare all dishes fresh and follow satisfactory food safety standards. Our safety methods are executed right to your front door. We recommend keeping meals no more than 5 days without freezing. **

​​ALL SALES ARE FINAL. REFUNDS and COUPONS are at the direction of the owner.

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DELIVERY POLICY

Deliveries/Pickups are every Sunday, deliveries are scheduled throughout the day based off of your location. We can give you a delivery time range at least 24hours before scheduled date.
  • Deliveries subject to a round-trip mileage charge of $0.66 per mile.
  • If you request to postpone a delivery/pickup, a $25 re-delivery fee will be charged. Although we always try to make arrangements in favor of our clients, we reserve the right to decline any re-delivery requests. After 24 hours, if your schedule does not allow for your order to be delivered, your order will be canceled and you will not be issued a refund.
  • Our team will reach out to you before your delivery/pickup is scheduled. Once we arrive, we give you 5 minutes to pick up your order before we leave. If you contact us within an hour of your order being delivered, we MAY be able to deliver your food at a different address/time.

FOOD ALLERGY POLICY

We make every attempt to identify ingredients that may cause an allergic reaction for those with food allergies. However there is always risk of contamination because we do use products such as milk, eggs, gluten, seafood, peanuts, other nuts, sesame seeds etc. Although we have strict cross-contamination policies; we cannot guarantee a total absence of these products in any of our dishes. Customers with food allergies must be aware of this risk. We will not assume any liability for adverse reactions from the food consumed or items one may come in contact with while eating any of our meals or itemized food sources.

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